Refund policy
At StonehausCo, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in original condition.
- The item must be in its original packaging.
- Proof of purchase or order confirmation is required.
Items returned without prior approval may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Final sale or clearance items
- Gift cards
- Used or damaged products caused after delivery
Refunds
Once we receive and inspect your return:
- You will be notified via email about approval or rejection.
- Approved refunds are processed to the original payment method.
- Refunds typically appear within 5–10 business days, depending on your bank or payment provider.
Exchanges
We replace items only if they are defective or damaged upon arrival. Please contact us within 48 hours of delivery with photos of the issue.
Return Shipping
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
- Shipping fees are non-refundable.
How to Start a Return
Contact us at:
support@stonehausco.com